Delivery Policy

We are committed to providing you with a reliable and fast delivery service for your purchases.

This delivery policy describes the terms and conditions of delivery of our products.

2. Delivery Areas

2.1. National delivery: We deliver our products throughout mainland France.

2.2. International Shipping: We also offer international shipping to select countries. Please visit our site or contact us to see if we deliver to your area.

3. Delivery Times

3.1. Order preparation: All orders are processed and shipped within 1-3 business days after payment is received.

3.2. Delivery delay :

Metropolitan France: 3 to 7 working days
Europe: 5 to 10 business days
International: 10 to 15 business days
Please note that these delivery times are indicative and may vary depending on transport conditions and destination.

4. Delivery Costs

4.1. Delivery in mainland France: Delivery costs are calculated based on the weight and dimensions of your order. Exact fees will be indicated at checkout.

4.2. International Shipping: International shipping costs vary depending on the destination, weight and dimensions of your order. Exact fees will be indicated at checkout.

5. Delivery Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You will be able to follow the status of your delivery on the carrier's website.

6. Delivery Issues

6.1. Late delivery: If your order does not arrive within the expected time frame, please contact us at contact@gauthiercreation.com. We will do our best to resolve the problem as soon as possible.

6.2. Damaged Package: If your package arrives damaged, please refuse delivery and contact us immediately. We will arrange a replacement or refund depending on your preference.

6.3. Lost package: If your package is lost in transit, we will initiate an investigation with the carrier. If loss is confirmed, we will arrange a replacement or refund.

7. Changes to the Order

7.1. Address Change: If you would like to change the shipping address after placing your order, please contact us as soon as possible. We will do our best to change the address before shipping.

7.2. Order Cancellation: You can cancel your order before it is shipped by contacting us at contact@gauthiercreation.com.

8. Return Policy

For more information on our return policy, please see our [Return and Refund Policy] .

9. Contact

If you have any questions regarding our delivery policy, please contact us at the following address: contact@gauthiercreation.com.