Return and Refund Policy
At Maison Raluy, we are committed to providing you with high quality products. If you are not completely satisfied with your purchase, we are here to help.
1. Right of withdrawal
1.1. You have the right to return products purchased on our site within 14 calendar days after receipt of your order, without having to provide a reason.
1.2. To exercise your right of withdrawal, you must notify us of your decision in writing at the following address: contact@gauthiercreation.com. Please include your order number and details of the product you wish to return.
2. Personalized, Made-to-Measure and Half-Measure Products
2.1. Personalized, tailor-made and half-measured products cannot be returned or exchanged, except in the event of a manufacturing defect or error on our part. These products are specifically created for you according to your specifications, and therefore cannot be resold.
3. Return Conditions
3.1. Products must be returned in their original condition, unused and in their original packaging. Items returned incomplete, damaged, or soiled will not be accepted.
3.2. Return costs are the responsibility of the customer, except in the event of a defective product or an error on our part.
4. Return Procedure
4.1. To return a product, please follow the following steps:
Contact us at contact@gauthiercreation.com to obtain a return authorization.
Pack the product carefully in its original packaging.
Send the package to the address indicated in our response.
4.2. We recommend using a tracked delivery service for returns, to ensure the product reaches us safely. We cannot be held responsible for returns lost or damaged in transit.
5. Refunds
5.1. Once we have received and inspected the returned product, we will notify you whether your refund request has been approved or rejected.
5.2. If your request is approved, the refund will be issued to the credit card or original payment method used for purchase, within 14 business days of receipt of the returned product.
6. Exchanges
6.1. We only replace items if they are defective or damaged. If you need to exchange a defective product for the same item, please contact us at contact@gauthiercreation.com.
7. Promotional Items
7.1. Items purchased on promotion or on sale can only be refunded up to the price paid and not their original value.
8. Contact
If you have any questions regarding our returns and refund policy, please contact us at: contact@gauthiercreation.com.